Policy - NoirEtBois

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

What happens if my order is damaged by the carrier?

Our packages are very sturdy and this doesn't happen often! But, shipping companies being what they are, this can happen, and if it does.... do not panic, take a deep breath and send us a message so we can help you resolve the issue promptly! All of our shipments are fully insured to cover the complete value of the purchase. That mean, if anything happens, we will take care of claiming to the carrier and replace any item that may have been damage (freight charges included!) Before we can do that, simply send us a couple pictures of the box and damaged part to help us file the claim and we will be happy to assist you.

A part an item i purchased doesn't work anymore or i damaged it, what can i do?

Simply communicate with us so we can assist you with that! We do have all the part necessary for the items we sell. We will be able to supply you with spare parts at a very competitive price :)